Terms and Conditions

Last updated 11 November 2026

1. About us

Saverah Village is operated by Saverah Group Ltd trading as Saverah Village, a company registered in England and Wales under company number 16789260. Our registered office is 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ.

These Terms and Conditions apply when you use our website or buy products from us as a consumer. Shopify provides the platform for our online store. When you buy from Saverah Village, your contract is with Saverah Group Ltd.

2. Products and prices

We aim to describe and show our products accurately. Colours may appear slightly different depending on your screen and lighting. If a product differs materially from its description, your statutory rights apply.

Products are subject to availability. We may update product listings, prices and promotions for future orders. Your total price, including applicable taxes and delivery charges, is shown before you place your order.

3. Placing an order

Please check your items, selected options, contact details and delivery address before placing your order.

An automatic acknowledgement confirms that we have received your order. We accept your order when we send you an email expressly accepting it or confirming dispatch.

Before accepting an order, we may decline it if the product is unavailable, payment cannot be authorised or there is an obvious pricing or listing error. If we have taken payment for an order we decline, we will refund the amount paid.

4. Delivery

We show the available delivery options, charges and estimated delivery times before you place your order. We will deliver within 30 days unless we agree a different timeframe with you.

Please contact us if your order is late, missing or damaged on arrival. We are responsible for your goods until you or someone you nominate receives them, subject to any legal exception that applies if you arrange your own carrier.

5. Cancellations, returns and refunds

For most online purchases, you can tell us you wish to cancel within 14 calendar days of receiving your goods. You then have a further 14 calendar days to send them back. Some goods are subject to statutory exceptions.

If goods are faulty, damaged on arrival or differ from their description, your statutory rights apply. Depending on the circumstances, you may be entitled to a refund, repair or replacement. These rights also apply to sale items.

For return instructions and details of how cancellations and refunds are handled, see our Returns Policy.

6. Using our website

You may use our website for lawful browsing and shopping. Please respect other people’s rights and avoid activity that disrupts the site, compromises its security or interferes with other customers’ use of it. We may restrict access where reasonably necessary to prevent fraud, unlawful activity or misuse.

Our website content, including product photographs, text and branding, is protected by intellectual property rights. Reproduction or commercial use requires permission from the relevant rights holder unless the law permits it.

7. Reviews, third-party links and privacy

If you submit a product review or other public feedback, please make sure it reflects your genuine experience and respects the rights of others. We may display feedback you submit for publication and remove material that is unlawful, abusive or misleading.

Our website may link to third-party websites. Those sites are operated by their respective providers and may have their own terms and privacy policies.

For information about how we handle personal information and use cookies, see our Privacy and Cookies Policy.

8. Our responsibility

We are responsible for foreseeable loss or damage caused by our breach of these terms or our failure to use reasonable care and skill. Your statutory rights apply in full. We accept all liability that the law prevents us from excluding or limiting, including liability for fraud and for death or personal injury caused by negligence.

9. Applicable law and changes to these terms

These terms are governed by the law of England and Wales. You retain any mandatory consumer protections that apply where you live and may bring a claim in any court available to you under applicable law.

If any provision is found to be unenforceable, the remaining provisions continue to apply. We may update these terms from time to time. The version that applied when you placed your order continues to apply to that order.

10. Contact us

For questions about these terms, help with an order or a complaint, email village@saverah.com.

Saverah Group Ltd trading as Saverah Village
71–75 Shelton Street, Covent Garden
London, WC2H 9JQ
Company number 16789260