PRIVACY POLICY

Last updated: October 2025

This Privacy and Cookies Policy explains how Saverah Holdings Ltd trading as Saverah Village (“Saverah Village”, “we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.saverahvillage.com.

By using our website, you consent to the practices described in this Policy and agree to our Terms and Conditions.

🍪 COOKIES

Cookies are small text files stored on your device when you visit certain web pages.
At SaverahVillage.com, we use cookies to:

  • Keep track of items in your basket.
  • Remember your preferences when you return to our site.
  • Improve your browsing experience and help us identify and fix errors.

You must have cookies enabled to place orders on our site. If you prefer not to, you can still browse for information or research purposes.

We never store personally identifiable information such as payment card details in cookies. Some cookies are also set by trusted partners to help us deliver personalised ads or recommendations based on your browsing activity.

You can manage or disable cookies through your browser settings at any time.

🔒 PRIVACY POLICY

1. Who We Are

Saverah Village is a trading division of Saverah Holdings Ltd, registered in England and Wales.

  • Company Name: Saverah Holdings Ltd trading as Saverah Village
  • Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ
  • Email: village@saverah.com
  • Website: www.saverahvillage.com

We respect your privacy and are committed to protecting your personal information in compliance with the UK Data Protection Act 2018 and the UK GDPR.

2. Information We Collect

We collect personal information in the following ways:

  • When you place an order or register for an account.
  • When you subscribe to our newsletter or marketing updates.
  • When you contact us via email or social media.
  • Automatically through cookies and analytics tools.

This may include:

  • Name, billing and delivery addresses.
  • Email address and phone number.
  • Payment information (processed securely via our payment partners).
  • Purchase history and preferences.

We do not store or access your full payment details. All transactions are processed through secure, PCI-compliant providers (Shopify Payments, PayPal, or others).

3. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.
  • Manage your account and provide customer support.
  • Send updates and marketing (if you’ve opted in).
  • Detect and prevent fraud.
  • Improve our website, products, and services.

We may share your data with:

  • Our trusted payment processors and couriers (for order delivery).
  • Professional service providers who help us operate our business (e.g. Shopify, analytics, IT support).
  • Legal or regulatory bodies if required by law.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Marketing & Communication Preferences

You can choose whether to receive updates about new products, offers, or events.
If you’ve opted in, we’ll send occasional emails or mailers — but you can unsubscribe at any time using the link at the bottom of any email or by contacting us at village@saverah.com.

We will never share your data with third-party marketing agencies.

5. Your Data Rights (Under UK GDPR)

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion (“right to be forgotten”) in certain circumstances.
  • Withdraw consent for marketing communications at any time.
  • File a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.

To exercise any of these rights, email village@saverah.com.

6. Data Retention

We retain your personal information only as long as necessary to fulfil orders, comply with legal obligations, or resolve disputes.

7. Security

We use Shopify’s secure, encrypted infrastructure to protect your data and payment information.
All pages that handle sensitive data are secured with SSL (Secure Socket Layer) encryption.

8. External Links

Our website may include links to third-party websites (e.g. brand partners or service providers).
We are not responsible for their privacy practices, so please review their policies before providing any personal data.

9. Updates to This Policy

We may update this Privacy and Cookies Policy periodically to reflect changes in our operations, technology, or legal requirements. The updated version will always be available on this page with a new “Last Updated” date.

📩 Contact Us

If you have any questions about this Policy or your personal information, please contact us:

Saverah Holdings Ltd trading as Saverah Village
Email: village@saverah.com
Website: www.saverahvillage.com
Registered Office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ