DELIVERY AND RETURNS
Duties and Taxes
Prices include duties and taxes for UK. Other country sales are on duty un-paid basis i.e. local taxes, if any, are payable by the customer.
Made to Measure clothing Returns Policy:
We do not accept returns or exchanges on made-to-measure items of clothing.
This applies to any item(s) of clothing that have been specifically tailored or altered to your
measurements by any of our designers or by our tailoring service.
Ready to wear clothing Returns Policy:
We endeavour to deliver our customers the best possible products and services. However, if you are unsatisfied with your purchase, we offer our customers a 7 days refund or exchange policy from the day of receiving the goods. If 7 days have gone by since your purchase, we will charge a restocking fee of 25% on items that are returned between 8 and 14 days or 50% on items returned between 15 and 28 days. We cannot offer any refunds or exchanges after 28 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Customers will incur return postage fees or in case of an exchange, then postage fees for the return and re-post will have to be incurred by the customer as well. Please note refunds are for the value of the goods only excluding postage costs.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund (excluding delivery and returns postage costs) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 309 Brunel House, 4 Chancellor Way, Essex, RM8 2GQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs on delivery and returns are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Once the item has been received, we will notify you as soon as possible and will process the refund accordingly.
If you are shipping an item over £50, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.